Last Updated: January 2025
1. Introduction
Soul Media Agency LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our UGC content creation services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Email addresses - Our primary means of communication with customers and prospects
- Name and contact information - When you reach out for our UGC content creation services
- Business information - Details about your brand and content needs
- Communication records - Emails, messages, and other correspondence
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Primary Communication: Email is our main method of reaching out to customers and managing client relationships
- Service Delivery: To provide our authentic UGC content creation services
- Business Operations: To process inquiries, manage projects, and deliver content
- Marketing Communications: To send updates about our services, portfolio additions, and industry insights
- Website Improvement: To analyze usage patterns and enhance user experience
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in our operations (email platforms, analytics tools, etc.)
- Legal Requirements: When required by law, court order, or government request
- Business Protection: To protect our rights, property, or safety, or that of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at soulmedia.agency.fl@gmail.com
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites (such as our portfolio links to Google Drive). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
